Unqualified assistant carried out patient examinations at Carlton GP surgery

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The surgery was closed down in June and more than 3,000 patients were sent elsewhere

A healthcare assistant was listed as a doctor and allowed to carry out tests including internal examinations at a Carlton GP surgery.

The employee saw hundreds of patients at the Willows Medical Centre before inspectors intervened in June and closed the practice.

Around 70 patients have now been recalled for fresh checks by NHS managers after a report following the closure said the member of staff was “known as a doctor” at the practice and carried out hundreds of tests.

Although they were not a trained healthcare professional they were allowed to carry out procedures including an internal examination and referral to a gynaecologist.

Other tasks they undertook or were listed as being allowed to do between March and June this year included;

  • Assesment of a possible infection of a feeding tube
  • Assessments of wounds and infections
  • Diabetes reviews
  • Checks for chest and throat infections

The report by the Care Quality Commission, published on Thursday, also said there was a “culture of fear and blame within the practice, with staff frequently being reprimanded and shouted at by management”.

The practice, on Church Street, was commissioned by the NHS Nottingham North & East Clinical Commissioning Group.

Dr James Hopkinson, clinical lead for the group, said he was “shocked” by the report’s findings.

He added: “We are sorry that the patients served by the Willows Medical Centre have been let down in this way. As Commissioners, we also feel let down by this practice.

“What has happened is an unacceptable breach of trust and the standards of care we expect for our patients.”

He added 416 patients had been reviewed clinically and the group had contacted patients who it thought might need follow-up consultations with a GP.

Seventy patients have been recalled as a “precautionary measure”.

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In June patients arrived at the surgery to find it closed and signs stuck to the doors

Dr Sylvester Nyatsuro, a GP and the registered provider at the surgery, resigned from his NHS contract for the service yesterday.

Dr Hopkinson added: “Our aim is now to consider all options available to ensure that we have the right level of primary health services needed to provide safe, high quality care for all patients in this location.”

The practice served people in Carlton, Gedling Village and Mapperley and had one full time doctor and a GP locum with 3,600 patients registered.

The majority of these patients have been cared for at other local surgeries since its closure.

A helpline for anyone who has concerns about their care has been set up on 0115 883 1814.

 

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