RBS will be closing six of their Notts branches as part of what they say is a dramatic shift in the way our costumers are choosing to bank.
The decision is part of a review by RBS which has led to 128 NatWest branches and 30 Royal Bank of Scotland branches being closed.
According to RBS, simple transactions in branch at NatWest and Royal Bank of Scotland have fallen by 43 per cent since 2010, while online and mobile transactions have increased by more than 400 per cent.
The change from in-store to online does not surprise Ian Naylor, CEO of Appinstitute, an app developer based here in Nottingham.
He said: “Ultimately business hours just do not work for people, now we can do most of our banking digitally and because those options are available it makes it easier for the costumer.
“We are seeing shifts in the market place, you used to see a lot of independent phone companies on the high street now its only the big corporate businesses that can afford to do that.
“The digital revolution has contributed to the way we communicate today, one day we could have just coffee shops on the high streets.”
RBS are expecting over 300 people to lose their jobs due to these closures but will be creating new roles to deal with costumer support in the local area.
The 50 community banker roles across the UK will deal with local costumer support with financing and banking
RBS banks set for closure will be open for another six months for costumers to consider their options.
An RBS spokesperson said: “Many more customers are choosing to do their banking using mobile and online services over traditional branch counters.
“We interact with our customers over 20 times more through digital channels than physical ones.
“We have 4.2 million personal mobile users, up by over two million since 2014, as customers change the way they bank with us, we must change the way we serve them.
“We have seen a dramatic shift in the way our customers are choosing to bank, with more using mobile and online over traditional branch counters.
“RBS are committed to ensuring our customers and communities are able to continue accessing quality banking services.
“We know that some of our customers prefer to do their everyday banking face to face and we will help them with the alternative ways to bank in their community through our Community Bankers and NatWest or Royal Bank of Scotland TechXperts.”
