Notts TV FAQs

When is it on?

You can see us 24 hours a day on Freeview Channel 7, Virgin 159, Sky 117, and On Demand at nottstv.com.


What programmes are you showing?

In addition to 90 minutes of local news every weekday, we broadcast a range of programmes across sport, politics, debate, property, music, history and entertainment. Check our schedule to find out what’s on today.


Can I get it online?

Yes, you can access our programmes whenever and wherever you want, right here by using the catch-up menu.


I want you to cover my story, how do I let you know about it?

Please email news@nottstv.com or call 0115 8484368.


Can I get work experience?

It’s very important to us that we recruit and retain local talent. Keep an eye on our jobs page for recruitment and work experience opportunities.


Can I advertise with you? Is it really expensive?

The concept of Local TV is truly game changing. Making TV advertising affordable for the very first time, a new generation of targeted media opportunities are within the grasp of smaller businesses. Visit our advertising page, email advertise@nottstv.com or call 0115 9932388


How can I keep up-to-date with what’s happening?

Follow us on Facebook or Twitter to keep up-to-date with all our latest news.


How do I complain?

Notts TV aims for the highest standards of fairness and accuracy in broadcasting and online news. But if you are not happy with a programme, news report or article you can email us outlining your complaint, which we will strive to deal with quickly and fairly.

Notts TV’s programming also adheres to the rules and code set out by the broadcast regulator, Ofcom. Its online team also aims to abide by the IPSO Editors’ Code of Practice.

If you want to complain about an online article or social media content, please email our digital editor on chris.breese@nottstv.com

If your complaint relates to news programming in our Notts Tonight show, please email our news editor on iain.chambers@nottstv.com

If your complaint relates to other programmes on the channel, please email our head of programmes on mike.braithwaite@nottstv.com

You can also write to;

Complaints
Notts TV
Antenna Media Centre
1A Beck Street
Nottingham
NG1 1EQ

In each case please state;

The article or show you’re complaining about.
The date on which it appeared.
Whether the article appeared in print or online (and whether through a browser or via one of our mobile apps), or only on television, or both.
The nature of your complaint in no more than 500 words.
You can also get in touch by calling us on 0115 848 4369

Please note that in making a complaint, you agree to respond promptly to any request for further information. Our complaints process is free of charge, regardless of outcome.

We reserve the right to amend this policy as required.

What happens to your complaint?

Once we’ve received your complaint, you should receive a reply acknowledging it the same working day if it was sent via email.

If your complaint is being taken up, we aim to contact you again within 72 hours.

Although some complaints will be dealt with within days, we aim to give a substantive response to your complaint within 28 days of receiving all the necessary information.

However, this may take longer in more complex cases where more information is required, or where staff are away or unreachable. If we receive multiple complaints about the same issue we may not respond to all.

If the appropriate editor deems there to have been error on our part, he or she will suggest an appropriate remedy. Corrections and clarifications will appear on the relevant web page and or on screen if appropriate.

We will always aim to handle your complaint fairly, courteously and with respect. We expect the same behaviour from complainants and reserve the right to decline to consider complaints that are abusive or gratuitously offensive.

If at any stage of your complaint we do not hear back from you within 28 days, we will consider your complaint satisfied and closed.